Calista Logo
Log in

Privacy Policy

Last updated: November 2025

This Privacy Policy describes how Calista Platform ('Calista', 'we', 'us', or 'our') collects, uses, processes, and protects your personal information when you use our real estate platform in Mexico. We are committed to protecting your privacy and ensuring compliance with Mexican data protection laws, including the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its regulatory provisions.

Table of Contents

Information We Collect

We collect different types of personal information to provide you with comprehensive real estate services in Mexico:


**Personal Identification Information:

**

  • Full name, date of birth, and government identification numbers
  • Contact information including email address, phone number, and physical address
  • Professional information including occupation and employer details
  • Financial information for property qualification purposes

    • **Real Estate Preferences and Activity:

    **

  • Property search criteria including location, price range, property type, and amenities
  • Saved properties, searches, and viewing history
  • Property inquiries and communication with property owners
  • Offers made and transactions participated in

    • **Technical and Usage Information:

    **

  • IP address, browser type, and device information
  • Pages visited, time spent, and click patterns
  • Cookies and similar tracking technologies
  • Location data when you enable location services

    • **Communication Information:

    **

  • Correspondence with us and property listing services
  • Customer support inquiries and responses
  • Feedback and survey responses

    • How We Use Your Information

    We use your personal information for the following purposes:


    **Service Provision:

    **

  • To provide access to our real estate platform and services
  • To connect you with verified real estate agents and properties matching your criteria
  • To facilitate property viewings, negotiations, and transactions
  • To provide personalized property recommendations and alerts

    • **Communication:

    **

  • To respond to your inquiries and provide customer support
  • To send you property updates, market insights, and relevant real estate news
  • To communicate about your account status and platform updates
  • To process your requests and fulfill your transactions

    • **Platform Improvement:

    **

  • To analyze usage patterns and improve our services
  • To conduct research and develop new features
  • To ensure platform security and prevent fraudulent activities
  • To comply with legal obligations and industry standards

    • **Marketing (with consent):

    **

  • To send you promotional materials about related services
  • To inform you about special offers and new features
  • You may opt-out of marketing communications at any time

    • Legal Basis for Processing

    Under Mexican law (LFPDPPP), we process your personal information based on:


    **Consent:

    **

  • When you voluntarily provide your information through our platform
  • When you explicitly consent to specific processing activities
  • You may withdraw your consent at any time, subject to legal restrictions

    • **Contractual Necessity:

    **

  • To provide the services you have requested
  • To fulfill our contractual obligations to you
  • To process transactions and facilitate property dealings

    • **Legal Compliance:

    **

  • To comply with Mexican laws and regulations
  • To respond to legal requests and government authorities
  • To protect our legal rights and prevent fraud

    • **Legitimate Interests:

    **

  • To improve our services and user experience
  • To ensure platform security and integrity
  • To conduct analytics and research for business improvement

    • Information Sharing and Disclosure

    We may share your personal information in the following circumstances:


    **Real Estate Agents and Professionals:

    **

  • With verified real estate agents when you express interest in properties
  • With property owners when you schedule viewings or make inquiries
  • With mortgage brokers and financial institutions for property financing
  • With legal professionals for transaction processing

    • **Service Providers:

    **

  • With third-party service providers who assist in platform operations
  • With payment processors for transaction processing
  • With cloud service providers for data storage and management
  • With analytics providers for platform improvement

    • **Legal Requirements:

    **

  • When required by Mexican law or regulatory authorities
  • In response to court orders, subpoenas, or legal processes
  • To protect our rights, property, or safety
  • To protect the rights, property, or safety of our users

    • **Business Transfers:

    **

  • In connection with mergers, acquisitions, or asset sales
  • With due diligence partners in potential business transactions
  • With successors in interest if our business is transferred

    • We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

    Data Security and Protection

    We implement comprehensive security measures to protect your personal information:


    **Technical Safeguards:

    **

  • SSL/TLS encryption for data transmission
  • Encrypted storage for sensitive personal information
  • Regular security audits and vulnerability assessments
  • Firewalls and intrusion detection systems
  • Access controls and authentication mechanisms

    • **Organizational Measures:

    **

  • Employee training on data protection and privacy
  • Strict confidentiality agreements with staff and partners
  • Limited access to personal information on a need-to-know basis
  • Regular security awareness programs
  • Incident response procedures for data breaches

    • **Physical Security:

    **

  • Secure data centers with restricted access
  • Environmental controls and backup systems
  • Disposal procedures for physical media

    • **Data Retention:

    **

  • We retain your information only as long as necessary for the purposes outlined in this policy
  • Personal information related to transactions is retained for the period required by Mexican law
  • You may request deletion of your information subject to legal requirements

    • Your Data Protection Rights (LFPDPPP)

    Under Mexican law, you have the following rights regarding your personal information:


    **Access Rights (ARCO):

    **

  • **Access:** Request and obtain a copy of your personal information we hold
  • **Rectification:** Correct inaccurate or incomplete personal information
  • **Cancellation:** Request deletion of your personal information when no longer necessary
  • **Opposition:** Object to the processing of your personal information for specific purposes

    • **How to Exercise Your Rights:

    **

  • Submit your request via email to info@calista.mx
  • Include your full name, contact information, and specific request details
  • Provide identification documents to verify your identity
  • We will respond within 20 business days as required by law
  • If denied, we will provide the legal basis for our decision

    • **Data Portability:

    **

  • Request your information in a structured, commonly used format
  • Transfer your information to another service provider when technically feasible

    • **Restriction Processing:

    **

  • Request limitation of processing in certain circumstances
  • Maintain essential information while objections are resolved

    • Cookies and Tracking Technologies

    We use cookies and similar technologies to enhance your experience:


    **Essential Cookies:

    **

  • Required for basic website functionality
  • Enable navigation and access to secure areas
  • Cannot be disabled without affecting core functionality

    • **Performance Cookies:

    **

  • Collect information about how visitors use our website
  • Help us improve website performance and user experience
  • Aggregate and anonymized data analysis

    • **Functional Cookies:

    **

  • Remember your preferences and settings
  • Enable personalized features and content
  • Facilitate social media integration

    • **Targeting Cookies:

    **

  • Deliver relevant advertisements and content
  • Track marketing campaign effectiveness
  • May be set by third-party advertising partners

    • **Managing Cookies:

    **

  • Adjust your browser settings to accept or reject cookies
  • Use our cookie consent banner to manage preferences
  • Regularly review and update your cookie settings
  • Disabling certain cookies may affect website functionality

    • Please refer to our Cookie Policy for detailed information about our use of cookies and your choices.

    International Data Transfers

    Your personal information may be transferred and processed outside of Mexico:


    **Transfer Basis:

    **

  • Transfers are conducted in accordance with LFPDPPP requirements
  • We ensure adequate protection through appropriate safeguards
  • Service providers are contractually bound to protect your information

    • **Protection Mechanisms:

    **

  • Standard contractual clauses with international service providers
  • Binding corporate rules for intra-group transfers
  • Adequacy decisions where applicable
  • Technical and organizational security measures

    • **Your Rights:

    **

  • You retain your data protection rights regardless of transfer location
  • You may request information about international transfers
  • You can object to transfers in certain circumstances

    • Children's Privacy

    Our services are not directed to children under 18 years of age:


    **Age Restrictions:

    **

  • We do not knowingly collect personal information from children under 18
  • Property transactions typically require legal age under Mexican law
  • Parents or guardians may represent minors in property matters

    • **Parental Consent:

    **

  • If we become aware of collecting information from a child, we will delete it
  • Parents may request removal of their child's information
  • We implement reasonable age verification measures where appropriate

    • Changes to This Privacy Policy

    We may update this Privacy Policy from time to time:


    **Notification Methods:

    **

  • Posting the updated policy on our website
  • Email notification for material changes
  • In-app notifications when you log in
  • Website banners for significant updates

    • **Effective Date:

    **

  • Changes become effective upon posting unless otherwise specified
  • Continued use of our services indicates acceptance of the updated policy
  • We will maintain previous versions for your reference

    • **Review Period:

    **

  • We review this policy regularly to ensure compliance with Mexican law
  • Updates reflect changes in our practices and legal requirements
  • Your continued trust is important to us

    • Contact Information

    If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:


    **Privacy Contact:

    **

  • Email: info@calista.mx
  • Company: Calista Platform
  • Address: [To be updated with actual Mexican address]
  • Phone: [To be updated with actual phone number]

    • **Data Protection Officer:

    **

  • For privacy-related inquiries and rights requests
  • Response time: Within 20 business days as required by law
  • Language support: Spanish and English

    • **Regulatory Authority:

    **

  • Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI)
  • For unresolved privacy complaints and appeals
  • Website: www.inai.org.mx

    • We are committed to protecting your privacy and ensuring compliance with Mexican data protection laws. Your trust is important to us, and we welcome your feedback on how we can improve our privacy practices.

    Contact Us

    If you have questions about this Privacy Policy or need to exercise your data protection rights, please contact us:

    Email

    info@calista.mx

    Response Time

    Within 5 business days

    This Privacy Policy is compliant with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its regulatory provisions.

    For unresolved privacy complaints, you may contact the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI)